Job Description
Classes starting March 19th begin at 3:30 pm and run to 11:00 pm. ATTENDANCE IS MANDATORY FOR THE TRAINING PERIOD OF BOTH CLASSES. 2nd shifts are available after training which includes set schedules of Monday - Friday, 11:30 am - 8 pm. Weekend part time and weekend full time shifts also available. Shifts can be selected during the interview process. For immediate consideration apply at http://jobs.jcp.com/jobs/8284575-customer-care-furniture-rep
Growth Opportunities! Multiple opportunities for advancement and growth exist based on performance!!
Responsibilities
Provides customer service via telephone and other media sources to respond to customer inquiries concerning merchandise, systems support or sales orders. May assess needs and suggest alternative products or services to drive add on sales.
Provides customer service to manage inquiries and problems via the telephone and other media sources.
Operates a computerized system for tracking, information gathering, troubleshooting of to enter JCPenney merchandise orders, when needed.
Communicates with customers regarding availability of merchandise, shipping information, method of payment, transportation charges and other component costs of current or previous orders.
Submits adjustments for simple, shortage, promotional, damage and incorrect pricing on previous orders.
Handles escalated calls from customer.
Skills and Characteristics:
Ability to appreciate the customerâs perspective. Use active listening skills.
Good verbal communication skills: Positive attitude and approaching issues with an optimistic âcan doâ spirit.
Interpersonal skills: Being able to read the needs of the customer and adjust behaviors to maximize service and sales.
Satisfactory writing skills as applicable to keyboarding communications.
Possess advanced customer relations skills, including active listening, empathy, conflict resolution and organized problem solving skills.
6 months â 1 year similar tasks.
JCPenney Customer Care Center positions offer:
- 2nd shift differential
- Full-time and part-time
- Competitive benefits for both full time and part time employees
- 25% associate discount
- Paid Time Off and Paid Holidays for Full Time
- 401k with Company Match
- Employee Stock Purchase Plans
- Relaxed Dress Code
For Immediate Consideration: Go to http://jobs.jcp.com/ Key Word Search: Columbus
