Job Duties:

Our clients come from various industries including financial services, health/fitness, media services, retail and travel. Calls may involve billing inquiries, account or product inquiries, product or service orders, property & casualty claims, installation scheduling or technical product troubleshooting. Upselling may be required.

We offer:

Paid professional training
Medical and dental benefits for full-time employees
401(K)
Vacation and holiday pay
Full-time shifts
Employee discounts with Sitel's major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers, and mobile communication companies.

Requirements:

Prior customer service experience preferred
Self-motivated and able to work independently
Excellent communication skills
Professional, articulate voice
Ability to multi-task in several computer applications while holding a conversation with a customer
Type 25 words per minute
Enjoy working in a fast-paced environment while maintaining a professional attitude

Pay:

Pay rates will start at a minimum of $8.25/hour with scheduled increases. Agents are eligible to receive a pay increase at 90 days, 180 days, 12 months and 24 months.